Refund policy
Last updated: 21 September 2026
All items sold are final. We do not accept returns, refunds or exchanges.
One exception: if your item arrives damaged, please contact us within 3 days of receiving it and provide:
- Your order number
- Photos of the damage (an unboxing video is helpful if you have one)
Once verified, we will arrange a replacement (same item; if it is out of stock, we will contact you to arrange an alternative).
The following are not considered damage and are not eligible for return or exchange:
- Change of mind, ordering the wrong item, or no longer wanting the item
- Wear or damage caused by use, washing or improper storage after delivery
- Slight colour differences between the design and your screen
Contact: funiauniverse@gmail.com / Instagram @funia.universe